1. Subscription charges
Membership charges are prepaid and non-refundable. You may cancel anytime to stop the next renewal, and paid access remains available through the end of the current prepaid term. We do not issue prorated or partial-period refunds.
We will correct a duplicate charge, an unauthorized charge, a charge after a properly completed cancellation, or any refund required by law. Contact us promptly so we can review the billing record.
2. Request timing
For the fastest review, contact hello@tessascloset.com within seven days after the disputed subscription charge. Include the account email, charge date and a description. Do not include a full payment-card number.
3. Marketplace is not a Tessa’s purchase
Tessa’s Marketplace does not provide checkout, accept member-to-member funds, hold money, charge a seller fee or issue Marketplace refunds. Trade, sale, donation and recycling arrangements are made directly between local members.
Any payment method, inspection, exchange, return or refund is the members’ own arrangement. Tessa’s membership charge is only for access to the platform and is not a purchase price, deposit or protection fee for a listed item.
4. Local exchange concerns
Use private messages to clarify condition and meetup terms, inspect an item before accepting it, meet safely in public and preserve relevant messages. Report a prohibited, fraudulent or unsafe listing so Tessa’s can review platform access.
Tessa’s may moderate listings or accounts, but cannot reverse a payment it never processed, require a member to complete an exchange or guarantee recovery of an item or funds.
5. Safety and prohibited conduct
Never send financial credentials, account passwords, identity documents or an exact home/storage address through Marketplace. Do not list medicine, weapons, recalled or hazardous goods, stolen or counterfeit property, or private records. See the complete Marketplace Terms.
6. Fraud and abuse
We may remove content, restrict features or suspend accounts involving false listings, altered evidence, payment abuse, collusion, harassment, prohibited goods or policy evasion. We may preserve information and cooperate with law enforcement where legally appropriate.
7. Request review
Need a charge reviewed?
Membership cancellation is self-service and does not require support. For an eligible charge review, email hello@tessascloset.com with “Refund Review” and the relevant account email, order or invoice reference.